Online Technical Support Fundamentals

CIS 194 - Technical Support Fundamentals


This course is the first in a series that will prepare learners for a Google IT Certificate. Learn more about the certificate here.

This course aims to prepare learners for a role as an entry-level IT Support Specialist. In this course,

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Course prerequisites and requirements

To be successful in this course, we recommend English language fluency and computer literacy. We also encourage you to make sure your laptop or desktop computer meets the technical requirements.

Quick facts

Next start date:

Jan. 11, 2022, Self Paced

  • Credits: 1
  • Length: Self-paced
  • Cost: $25 + $0

What you’ll learn

  • How the binary system works.
  • How to assemble a computer from scratch.
  • How to choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world.
  • How applications are created and how they work under the hood of a computer.
  • How to utilize common problem-solving methodologies and soft skills in an Information Technology setting.


This course satisfies 1 credit hour at Arizona State University. It is strongly encouraged that you consult with your institution of choice to determine how these credits will be applied to their degree requirements prior to transferring the credit.

Faculty and course staff





W.P. Carey School of Business

Why take ASU Universal Learner Courses

  1. Credit you receive is from a regionally accredited university
  2. Your credit is highly transferable
  3. You only pay the $400 course cost if you pass

Related Certificates

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ASU + Google IT Support Professional Certificate